&#91LETTERS TO THE EDITOR&#93He feels cheated by an airline

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&#91LETTERS TO THE EDITOR&#93He feels cheated by an airline

Published: 12 Feb. 2003, 01:15

My wife recently went on a business trip to Paris. During a transit at Milan, she called to tell me that her luggage had not arrived. So she asked me to call the airline office in Korea to find out what was going on. I promptly called the company. A clerk told me that the luggage was probably heading straight to the hotel in Paris, so she need not worry.

Another call came from Paris. It was my wife again. The luggage was nowhere to be found. Frustrated and worried, I made another call. The airline apologized and said that it would compensate my wife for incidental costs. The lost luggage found its way back home a day after she came back to Korea. We asked the airline for compensation, and then they read the fine print. Only 50 percent of the cost could be compensated. There was a $400 limit. My wife had to buy clothes in Paris; that's not exactly an inexpensive city, and her out-of-pocket costs for the things she needed was over $1,000.

We followed the rules as we were told, and the airline cheated us. This kind of tricky business practice must end.

by Lee Jang-uk