[Letter to the editor]Trying to do betterRegarding the letter to the editor, “Credit card problems for foreigners,” dated Feb. 15, we understand that social services may not be evolving fast enough to meet the needs of the growing number of foreign corporations and residents in Korea. However, we would like to clear up a few points in the letter that may have been misunderstood.
With respect to the payment plan mentioned in the letter, revolving credit and extended payment (repayment) plans are available to both our foreign and Korean customers satisfying specified credit criteria; and yes, your card can be used during the repayment plan as the balance you pay back each time revives your credit limit. We hope to clear any miscommunication that may have caused inconvenience to Ms. Jackson.
We at Korea Exchange Bank sympathize with the inconvenience that expatriates experience outside of their homeland. As a leading foreign exchange bank in Korea, not only do we handle more than half of the country’s foreign currency trading, but we also provide extra credit card services to foreign residents in Korea. In June 2005, for the first time for a Korean bank, we launched Expat Card, a credit card product with services specifically targeting expatriates. An English Web site and billing statements are available to facilitate communication with our foreign customers. At our call center, English-speaking customer representatives are at standby to address your calls 24 hours a day throughout the year (telephone number: 1544-3500).
KEB will continue to do our best to deliver better services to all our customers in and outside of Korea.
Kwang Yul Lee, head of card marketing team, Korea Exchange Bank