KT initiates leak information service

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KT initiates leak information service

At midnight yesterday, KT began a service at its olleh.com website and 114 call center that allows customers to check whether their personal information was leaked.

In addition, for office workers who might find it inconvenient to use customer services during the day, KT has extended the hours of its service centers in cities from 6 p.m. to 8 p.m. and tripled the staffing.

KT will also notify customers of the service by email or snail mail.

Customer information that was stolen includes names, resident registration numbers, phone numbers, email addresses, credit card numbers, card expiration dates, bank account numbers, customer care numbers, USIM card numbers, service subscription information and data related to phone plans.

“KT asks you to agree with the use and provision of personal information to check whether the information has been stolen. But how can you trust the company and submit the information again?” said one customer.

“I checked this morning and all of my credit card and bank account numbers were leaked. So I reissued my credit card and plan to cancel the contract with KT and move to another carrier.”

Some angry customers want KT to cut the price of smartphones and the penalty imposed when they break a two or three year contract in compensation for the leak.

More than 30 online communities of victims have been established to file class-action lawsuits.

KT is a large-cap company with an AAA credit rating. However, due to the incident, the issuance of 500 billion won in corporate bonds has been suspended.

The Financial Supervisory Service (FSS) ordered KT to correct the securities report it submitted Monday in order to issue corporate bonds.

The FSS returns the report if there is a lack of information regarding investor protection.

The state watchdog decided the network hacking of 2012 at KT and the leak of 9.8 million people’s information would greatly affect investors.

Meanwhile, according to the investigation of the Korea Communications Commission, KT does not keep passwords and CVC numbers of credit cards.

BY Kim jung-yoon [kjy@joongang.co.kr]

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