[Sponsored Report] Doosan seeks innovation with ICT

Workers inspect a turbine at Doosan’s Changwon plant. Provided by Doosan

Doosan’s strategy to compete in the global market is to always be prepared. Rather than just upgrade its status as a company, the group seeks to fundamentally innovate its products, technologies and management system.

Doosan Heavy Industries and Construction, the largest affiliate, enhanced its power plant business by applying information communication technology (ICT) to its plant management system. Last January, the company opened a remote monitoring service center (RMSC), which can predict machine failure, alert workers of abnormal conditions and monitor the plant in real time. The data is transferred to the power plant’s main control room to assess the problem and provide solutions right away.

Last April, the company also opened a software center at its Seoul office, which collects RMSC’s data. That mass data is then analyzed and the center suggests ideas and programs for the plant’s maintenance and services, operations of the machines, and how the plant could be designed more efficiently.

The company won several power plant and water desalination plant construction projects in Vietnam, Saudi Arabia and Chile. In addition to its remote supporting system, the company is also strengthening its appeal to clients; improving the cost efficiency for construction, applying better technology to facilities; and expanding the range of turbines it produces.

Doosan Infracore, the machinery maker, is focused on fixing its business structure to boost its performance in the international market. The first target of its operations was quality control.

Stricter quality control based from a consumer’s point of view on their products and related services provided by the company’s subcontractors, which was not subject to the company’s management, brought more satisfactory quality control to the company’s client service.

Listening to customers’ opinions was crucial for Doosan. It increased the rate dealers responded to clients, especially for those operating overseas. Last July, Doosan Infracore attended IMTS 2014, the world’s largest machine tool exhibition in Chicago, and announced its new client-centered service policy to support its high-quality products.

Doosan Corporation, the holding company of the conglomerate, secured high-end energy technology for its future core business. Last July, the company acquired American fuel-cell maker ClearEdge Power and domestic fuel-cell maker Fuel Cell Power and established Doosan Fuel Cell America. According to Doosan, the size of the international fuel-cell market was 1.8 trillion won ($1.7 billion) and is expected to grow further.

“Only the prepared will excel in the global market,” said a Doosan official. “With our changes, we will become a leader in the international market in the coming years.”