Korean Air wins best service in Japanese competitionKorean Air said Friday it was honored as the best airline service provider in the 2015 Global Customer Satisfaction Competency Index (GCSI) organized by Japan Management Association Consulting (JMAC) in Tokyo on Thursday.
The GCSI is a consumer satisfaction index created by JMAC, a multinational consulting company.
Korean Air has won first place in the airline category for 11 years in a row. Last March, the company introduced a new airplane, the A330-300, on mid- to long-distance routes from Incheon to Southeast Asia and Oceania nations.
In May, they introduced a new plane, the B777-300ER, equipped with upgraded seats. The airline launched new services from Incheon to Hefei and Nanning, China, and Jeju to Guiyang, China, this year.
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