Service centers fixing iPhones get a scolding from the FTCThe Fair Trade Commission (FTC) on Thursday ordered six service centers that fix broken iPhones to change their billing system as they are considered to be overcharged and dismiss customers’ regards.
According to the anti-trust agency the service centers, when receiving broken iPhones, charge the customers maximum repair bills even before the exact details of the cost are confirmed. The bills include the payment for refurbished phones in case the broken phones cannot be revived. When the actual amount turns out to be cheaper, they would refund the extra bill. Additionally, once the customers turn the phone over for repair, they cannot cancel it in the middle.
The six service centers are U Base, Daewoo Elec Service, Peach Valley, Beyond Tech, Tuva and Jongro Mac.