Costco’s online mall for Koreans is first in Asia
Since the retailer has only 12 stores across the country, many potential customers living far from the locations have desired an online mall.
The mall is the fifth digital platform for Costco, following launches in the United States, Canada, United Kingdom and Mexico.
To use the mall, an annual membership registration and fee are required as they are for customers going to Costco stores. The company charges corporate customers 30,000 won ($26) a year and 35,000 won for individuals.
The retailer said it will directly deliver products but didn’t specify which regions could receive deliveries.
Categories of the online mall included snacks, furniture and household items.
The website features only 170 products, and some of the best-loved items by Korean consumers, such as baked goods, were nowhere to be found. It doesn’t offer fresh meat or fish, wine or beer, or one of Korea’s favorites, a fresh-cooked pizza.
The retailer is known here for offering a number of snacks and chocolates from different countries, but the online store carries only 26 items in its snack section.
The limited selection disappointed customers like Lee Jin-ah, a 28-year-old stay-at-home mother living in Seoul.
“I was looking forward to the online mall,” she said, “because it is not always easy to go to Costco and shop with my kids. I was disappointed to learn that they don’t have the products that I wanted to buy.”
Costco is popular among Korean consumers.
Costco received the highest consumer satisfaction score in a survey conducted by the Korea Consumer Agency. The survey, released on Tuesday, polled 1,166 consumers using five major discount supermarkets.
Costco grabbed the top position with an average score of 3.84 out of five, followed by E-Mart and Homeplus.
Costco received a particularly high score of 4.27 in product selection.
Runner-up E-Mart got higher scores for convenience and store management.
Costco has stores in Seoul, Busan, Daegu, Daejeon and cities in Gyeonggi.
BY PARK EUN-JEE [email@example.com]
with the Korea JoongAng Daily
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