Kakao Bank say ‘chatbot’ can answer most queries

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Kakao Bank say ‘chatbot’ can answer most queries

Kakao Bank is launching a “chatbot” to improve its customer service.

The mobile-exclusive bank created by Kakao said on Friday that it will connect its chat-bot platform with the customer service it offers through Kakao Talk.

The bank explained that nearly 80 percent of the questions received by its customer service centers since its launch last July could be answered by a machine or an algorithm.

The chat-bot is an artificially intelligent program with natural-language processing capability, meaning customers can make inquiries using everyday language and the program will find appropriate answers in its data base.

The chat-bot service will be launched later this month.

By Choi Hyung-jo

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