KT to reimburse shops for Ahyeon fire outage

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KT to reimburse shops for Ahyeon fire outage

KT is reimbursing local shops that experienced a service outage after a fire at a telecommunications switching center last year.

KT said in a statement Friday that it will compensate businesses that could not process card payments or give KT membership benefits after the network failure caused by a fire at its Ahyeon Building Underground Communication Station in Seodaemun District, western Seoul, last November.

“We apologize to our customers who experienced difficulties due to the fire,” a KT spokesperson said. “We will learn from this incident and do our best to provide a stable communications service.”

The Korean telecommunications giant will monetarily compensate businesses that make less than 300 million won ($265,530) a year depending on how many days they experienced the service outage for. The company will also provide payments to some small and mid-sized retailers that make less than 500 million won a year.

Businesses that suffered network failures for one to two days will be paid 400,000 won, while those that experienced outages for three to four days will be paid 800,000 won. KT will pay 1 million won to businesses that lost service for five to six days and 1.2 million won if the outage lasted for seven days.

More than 10,000 businesses have already applied for compensation. The Korean telecommunications company is going to accept additional applications online and in paper until May 3.

KT started compensating regular consumers who were affected by the fire in January with discounts to their phone and internet plans.

BY KO JUN-TAE [ko.juntae@joongang.co.kr]
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