Samsung Electronics will adopt a ‘chatbot’ system

Home > Business > Industry

print dictionary print

Samsung Electronics will adopt a ‘chatbot’ system

Samsung Electronics said Wednesday it will adopt a “chatbot” system for consumer communication.

The text-based bot, which can be accessed through Samsung’s website, will answer frequently asked questions, such as the locations of service centers and how to request repair service.

The new service operates around the clock.

Samsung said that it deployed deep learning technology to show related queries when a customer enters a certain key word.

If the customer typed “air purifier,” for instance, the chatbot service would list a range of Samsung air purifiers and recommend articles explaining how to change filters.

By Park Eun-jee

More in Industry

Futures at stake, marketers see opportunity in CSAT

Aekyung Group makes executive appointments

Lotte Mart slammed for illegally kicking out trainee guide dog

It's tough at the top, and many would prefer not to try

[NEWS IN FOCUS] It's spinoff time for LG Chem and battery unit

Log in to Twitter or Facebook account to connect
with the Korea JoongAng Daily
help-image Social comment?
lock icon

To write comments, please log in to one of the accounts.

Standards Board Policy (0/250자)

What’s Popular Now