Users positively review Renault’s after-sales service
![Renault Korea Motors provides its customers with a high standard of follow-up services [RENAULT KOREA MOTORS]](https://koreajoongangdaily.joins.com/data/photo/2022/04/14/57a97cc9-5b51-4774-8021-9c7231979c78.jpg)
Renault Korea Motors provides its customers with a high standard of follow-up services [RENAULT KOREA MOTORS]
Renault Korea Motors’ after-sales service has been strengthened to new levels.
Users can make reservations after getting an estimate for repairs to their vehicles in advance through the application as the system provides them with the prices of parts.
Moreover, Renault Korea Motors took the lead in customer-centered services by recently providing after-sales services even at night and on weekends.
Renault Korea Motors announced on Monday that the company started providing after-sales service on weeknights and on weekends from this month.
This service makes it possible to leave your vehicle at night or on the weekend through Angel Center or night reception.
The company has improved its service by reflecting the fact that many customers face inconveniences due to limited reception hours.
Along with this change, Renault Korea Motors' customers can now stock their cars at the service center 365 days a year.
In addition, its service that allows users to make maintenance reservations and check prices through a mobile application is eye-catching.
Customers of Renault Korea Motors can manage all of their vehicles through a simple subscription to the MY Renault application.
The inspection details, including the regular inspection period, are recorded in conjunction with the application.
When a customer purchases a used vehicle, the owner can be easily changed through the application as well.
The MY Renault application not only allows users to make reservations on their desired dates and times, but also provides the regular prices of all parts.
It is welcomed by many consumers because even those who are not familiar with cars or maintenance prices can transparently find out the price information on the services they will receive.
The application frequently shares information on regularly discounted parts, including various discount coupons.
Renault Korea Motors is improving its after-sales service system on a yearly basis, maximizing consumers’ satisfaction with the brand experience. As a result, the company took first place in a customer satisfaction survey in terms of after-sales service for six years in a row.
“Since the launch of the MY Renault application in 2018, we have been making efforts to drastically improve after-sales service,” an official at Renault Korea Motors said, adding “it will be a brand where customers can feel the best satisfaction after buying our car.”
BY HAJIN KIM [kim.hajin@joongang.co.kr]
with the Korea JoongAng Daily
To write comments, please log in to one of the accounts.
Standards Board Policy (0/250자)