'I thought a war broke out because Kakao and Naver were down'
Published: 17 Oct. 2022, 16:04
Kakao’s meltdown, which was started by a fire on Saturday afternoon, caused chaos among users of a series of Kakao apps including Kakao Talk, Kakao Map and Kakao T, the company’s mobility service application.
A fire broke out at an SK C&C data center that housed Kakao’s data center, disrupting a number of Kakao services.
The company failed to immediately restore its services even after the fire was extinguished, as power had to be turned off at the SK C&C data center for safety reasons.
The technical issues that lasted for more than 10 hours is the longest since the company was founded back in 2010.
As a majority of people rely on the company’s services in Korea, the crash has a far-reaching fallout.
#heavy_reliance_is_dangerous
“This incident shows the possible problem of a monopolistic company without any competitors. Kakao needs to develop its system based on competition with other market players.”
“Every application linked to Kakao is now malfunctioning. It’s so inconvenient that I can’t use other websites that are normally operating.”
“We should seriously think about the incident. The company meticulously requires its users to agree to its personal private information policy and then manages its system like this? Only one main facility went down and it led to this grave situation?”
#proper_followup_measures_needed
“Significant business was affected. What compensation will they provide for this?”
“There could be unexpected incidents like the fire. But it should set up preventive measures for the future.”
#hard_to_get_information_in_an_emergency
“I removed Kakao Talk because I thought I was the only one who had the problem. I got the information through news articles and social media.”
“I thought a war broke out because Kakao services and Naver went down at the same time."
BY KIM EUN-SONG, BY HAN HYE-RIM [[email protected]]
A fire broke out at an SK C&C data center that housed Kakao’s data center, disrupting a number of Kakao services.
The company failed to immediately restore its services even after the fire was extinguished, as power had to be turned off at the SK C&C data center for safety reasons.
The technical issues that lasted for more than 10 hours is the longest since the company was founded back in 2010.
As a majority of people rely on the company’s services in Korea, the crash has a far-reaching fallout.
#heavy_reliance_is_dangerous
“This incident shows the possible problem of a monopolistic company without any competitors. Kakao needs to develop its system based on competition with other market players.”
“Every application linked to Kakao is now malfunctioning. It’s so inconvenient that I can’t use other websites that are normally operating.”
“We should seriously think about the incident. The company meticulously requires its users to agree to its personal private information policy and then manages its system like this? Only one main facility went down and it led to this grave situation?”
#proper_followup_measures_needed
“Significant business was affected. What compensation will they provide for this?”
“There could be unexpected incidents like the fire. But it should set up preventive measures for the future.”
#hard_to_get_information_in_an_emergency
“I removed Kakao Talk because I thought I was the only one who had the problem. I got the information through news articles and social media.”
“I thought a war broke out because Kakao services and Naver went down at the same time."
BY KIM EUN-SONG, BY HAN HYE-RIM [[email protected]]
with the Korea JoongAng Daily
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