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Gov't inspects KakaoTalk offices following series of outages

Published: 21 May. 2024, 18:59 Updated: 21 May. 2024, 19:01

LEE JAE-LIM
[email protected]

A screen of KakaoTalk app on an iPhone [SHUTTERSTOCK]

The Ministry of Science and ICT launched an on-site inspection of Kakao on Tuesday in response to repeated service disruptions to KakaoTalk, Korea’s dominant messaging app.

The Science Ministry, with software and networking experts in tow, probed Kakao’s data centers in Pangyo, Gyeonggi to examine the causes of the disruptions and measures to prevent recurrence.

“Any identified deficiencies will be addressed with the service provider to ensure that service disruptions do not recur,” the ministry said in a statement.

Kakao has gone down on three recent occasions: six minutes from 1:44 p.m. to 1:50 p.m. on May 13, six minutes from 2:52 p.m. to 2:58 p.m. on Monday, and 54 minutes from 8:30 a.m. to 9:24 a.m. on Tuesday.

A fire at Pangyo data center took the company's servers down for over a day in 2022.

KakaoTalk is used by more than 83 percent of the Korean population, according to statistics from 2022, for its broad range of services including messaging, online payments, taxi hailing, maps and music streaming.

BY LEE JAE-LIM [[email protected]]