Delayed food deliveries and damage to food on the way to the homes of customers will soon be cause for compensation claims.
Coupang Eats, a food delivery service provider, started a quick commerce service that aims to deliver products within 15 minutes of the order being made.
Embattled Coupang is at the center of yet another storm.
“I’ve saw a woman in her 40s driving a Mercedes-Benz come to our restaurant to pick up a burger to deliver,”
Coupang is set to raise about $2.8 billion in its planned initial public offering (IPO) on New York Stock Exchange, according to an S-1A filed with the Securities and Exchange Commission.
Woowa Brothers, which operates the Baedal Minjok delivery app, says its customers are becoming more environmentally conscious.
Koreans spent at least 12.2 trillion won ($11 billion) ordering food via delivery apps last year, according to estimates by WiseApp and Wise Retail.
Transactions made on e-commerce website Coupang last year reached an estimated 21.75 trillion won ($19.8 billion), up 41 percent from an estimated 15.41 trillion won the previous year