Korea Post continues legacy as nation’s parcel service

Guest Reports

Published: 29 Dec. 2023, 10:38

Korea Post continues legacy as nation’s parcel service

Korea Post employees smile in front of their delivery vehicles. [KOREA POST]

Korea Post, with its highest next-day delivery rate and retrieval rate, secured its top spot in the parcel service sector for 17 consecutive years. It was also given a grade A according to the Ministry of Land, Infrastructure, and Transport’s parcel service rating for eight consecutive years.

Recently, Korea Post separated its postal complaint hotline from the main post office call center to improve its customer convenience. Currently, 230 specialized customer service employees handle an average 29,000 calls daily. Employees are provided with customer service training to further enhance employee courtesy.

The parcel service has also been actively leveraging digital forces to increase service efficiency. To reduce waiting time at the post office, customers can use digital registration services beforehand. It also converted handwritten waybills into computerized waybills to prevent any leaking of customer information. Real-time transportation updates are provided via the push message service, and the smartphone app allows convenient ways to change or update delivery locations.

Korea Post takes public interest into consideration through its operations by utilizing postal services to collect unused medicines, contributing to a heightened environmental awareness. During the Covid-19 pandemic, it organized six special shopping festas to boost the sales of agricultural and fishery products, connecting producers who were having difficulties securing sales with customers.

Looking forward, the postal parcel service will continue to provide speedy parcel services to the public not only in urban areas but also in mountainous and remote regions through the nationwide network of over 3,400 post offices.

With its accumulated expertise, the service aims to continue to lead in providing quality service and meeting the demands of customers while fulfilling the government agency's obligation to provide excellent services to the residents.

BY KIM SU-HYEON [kim.suhyeon4@joongang.co.kr]