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[Sponsored Report] Korean Air provides 10 helpful tips to consider before you take off

July 30,2019
Korean Air offers 10 useful tips on flight preparation, check-in and boarding procedures for passengers to enjoy a convenient air travel experience. At right, a passenger uses an automated check-in service kiosk installed at Terminal 2. [KOREAN AIR]
The vacation days of summer have arrived, and airport check-in counters are crowded with travelers excitedly looking forward to going overseas. Korean Air provides 10 tips for passengers to enjoy a safe and relaxed trip before boarding a flight.



1. Remember your ticket reservation number

Once a passenger makes a flight reservation, an eight-digit reservation number will be given to them through an airline reservation system. It is usually exactly the same as the passenger’s phone number, but another number may be given if the number already exists. The reservation number includes information for air travel, such as the passenger’s name, departure and arrival times, and reservation status. Passengers are encouraged to remember their reservation number in case of a special request, such as schedule change.



2. Check refund and cancellation penalties before ticket purchase

Refund and penalty conditions are applied differently depending on the type of ticket purchased. Since each airline has a different refund policy, passengers must check the refund policy in advance to minimize financial damage. Airline tickets purchased at a special discount price require special attention. In addition, a no-show penalty will be imposed on passengers who do not board their flights after the completion of the check-in process.



3. Special meals can be requested

Korean Air provides a special meal service for children aged between 2 and 12. Infants under the age of 24 months can be provided with baby food and juice. In addition, Korean Air offers a variety of special meal services, including religious, vegetarian, allergen-free and Korean-style meals. All special meal services must be requested at least 24 hours prior to departures.



4. Seats can be selected in advance

Through Korean Air’s advance seat-selection service, passengers can choose a preferred seat - such as a window or an aisle seat - in advance. Seats for international flights can be preregistered up to 48 hours before departure for economy class and 24 hours before departure for first and Prestige classes. Seats can be selected through the Service Center, ticketing offices, a travel agency, the website or smartphone application.



5. Travel with pets

If carrying dogs, cats or birds in the cabin, passengers must register for animal transport service before the trip. A service fee for pet travel is added regardless of whether passengers has a baggage or not. The Skypets service - a customer program for passengers who have registered their pets online - is available from Korean Air.



6. Easy mobile or online check-in

Passengers traveling on Korean Air flights with a valid e-Ticket are allowed to check-in online or through mobile. It is possible to check-in beginning 48 hours before departure for international and domestic flights, except for flights to the United States and Canada, for which passengers can check-in beginning 24 hours before departure. Passengers who have been issued an exchange certificate must get a new boarding pass at the airport counter.



7. Check-in using the kiosk

Without checking in at an airport counter, passengers who possess a confirmed e-Ticket, are traveling to a visa-free country, traveling from Incheon International Airport to the United States under the Visa Waiver Program or traveling from Korea to China can check-in using the kiosk installed at the airport. The service is available up to 60 minutes before an international departure and 20 minutes before a domestic departure. With a boarding pass, passengers can conveniently check baggage at the baggage counter.



8. Restricted items

Lithium batteries within 160 watt-hour used for consumer electronic or medical devices are allowed onboard. Spare batteries are allowed as carry-on only and must be protected to prevent short circuits. No more than five spares are allowed. Batteries with a capacity of 100 watt-hour to 160 watt-hour are limited to two. In cases of flights departing from China, lithium batteries are not allowed due to local regulation. Any battery with an undetectable capacity is not allowed either as check-in or carry-on.



9. Valuables to bring on board

It is strongly recommended that passengers bring high-priced items - such as laptops, cameras, jewelry and currency - on board and not check them in with other baggage. They can be easily lost, especially when transferring to other airlines.



10. Enjoy shopping with preorder duty-free

Duty-free preorder is a convenient system that allows passengers to order duty free items online and pick up the items on board. Passengers can avoid the inconvenience of items selling out and having to carry heavy duty-free items, such as alcoholic beverages. Korean Air Duty-Free Pre-order is available via online order, email, phone or fax. Discount coupons or additional benefits will be issued depending on the preorder amount.

By Shim Ji-yong [shim.jiyong@joongang.co.kr]


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