S-Oil ramps up its digitization with drones and chatbots

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S-Oil ramps up its digitization with drones and chatbots

Field workers at S-Oil's factory wear camera-equipped smart helmets. [S-OIL]

Field workers at S-Oil's factory wear camera-equipped smart helmets. [S-OIL]

S-Oil will ramp up the digitization of its working environment by utilizing drones, camera-equipped helmets and chatbots to improve efficiency and safety.
 
The initiatives will be put into place by 2023, the oil refining company said Wednesday.  
 
S-Oil will further utilize industrial drones first implemented in 2019 to oversee factory sites that are not easily accessible by humans.  
 
For example, drones will inspect flare stacks, chimney-looking facilities at oil refineries or chemical factories that are set up to burn off waste gas, for more safe and efficient maintenance.  
 
Field workers will wear camera-equipped helmets to enable video conferencing with remote workers and the sharing of real-time scenes. All functions of the helmet will be voice activated.    
 
Chatbots, which are able to answer frequently asked questions, will continue to be utilized, and they will be used for the automation of simple and repetitive tasks in sales, finance and purchasing.  
 
“Digitization is no longer an option but a prerequisite condition for survival and differentiation,” said Hussain A. Al-Qahtani, CEO of S-Oil in a statement Wednesday.  
 
BY JIN EUN-SOO [jin.eunsoo@joongang.co.kr]
 
 
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