Consumers sound off over quality issues with Samsung's Galaxy Buds3

Tech

Published: 22 Jul. 2024, 17:09 Updated: 22 Jul. 2024, 17:55

Consumers sound off over quality issues with Samsung's Galaxy Buds3

Galaxy Buds3 Pro [SAMSUNG ELECTRONICS]

Samsung Electronics' newest Galaxy Buds3 earphones have come under fire over quality control issues despite an ambitious AI makeover and design overhaul.

The electronics giant posted an apology on its official Korean retail websites on Friday after multiple users reported quality issues, including different lengths of the earpieces, different brightness of the LED lights installed on the devices and poor assembly.

"We deeply apologize for the quality issues found in some products of the Galaxy Buds3 series sold during the presale period," the company said in the statement.

"You can exchange or get a refund at a nearby service center should you feel any inconvenience with the purchased products. Until the official launch date of July 24 in Korea, we will do our best to thoroughly monitor the entire process so that no similar issues emerge."

The Galaxy Buds3 series unveiled during the Paris Unpacked event on July 10 is a reinvented product, going through a major design overhaul from a round shape to an AirPods-esque bean sprout appearance as well as updates to AI features and sounds quality.

They support the AI-powered real-time translation of spoken words into the wearer's ears.

Some consumers who received the products before the official launch during the presale period, however, have reported multiple quality control issues.

"Uneven seals of the earphones due to poor assembly," "different length and brightness of the LED lights" and "different length of each side of the pair" were some of the most frequently mentioned ones.

LED lights were first installed on the Galaxy Buds3 Pro for a tech-savvy appearance and to find them easily in the dark.

Similar quality issues have been reported in the U.S. market as well.

Samsung Electronics had temporarily suspended shipments of Galaxy Buds3 Pros to local distribution channels in the U.S, to conduct a quality control evaluation, according to local reports.

The official launch date, however, remains unchanged from July 24 in the U.S., according to a company spokesman Monday.

BY JIN EUN-SOO [jin.eunsoo@joongang.co.kr]