Tax Office Improves Customer Relations

Visitors to the tax offices will be treated differently from April 29, receiving warm and welcoming service.
The Tax Administration Agency(TAA) has completed a 'Service Manual' to be used on April 29 in all 134 national offices.
If the new regulations in the manual are not adhered to the person would be penalized by curtailing wages, and suspension from duty.
Monitor agents and secret investigators will also be dispatched to determine whether the new code is is properly executed.
The manual contains 128 various situations and 210 behavior models with 155 samples of talking to customers.
For instance, when a tax payer wants to give some bribery, the official should say, 'Tax official are not supposed to receive any valuables or money in any case.'
Especially one must answer the phone before 4 rings and when there is no one in duty, the next desk official should give the customer the necessary cell phone number and beeper.
Hwashik Bong : trojans@joongang.co.kr