[LETTERS TO THE EDITOR]Problems with service

Last year my father bought and installed a car security system. Not long ago, however, the remote control stopped working, just one year after we had bought it.
My father called the manufacturer and requested free after-service. The company refused. “We cannot repair products that have been damaged by misuse of the user,” they said. My father told the company that the product label said service was free for two years after purchase. But the company said, “After one year, we are not responsible for any damages that occur because of the user’s fault.”
I could not find anything in the product catalog that backed up their claims. Of course, we were not informed of this policy when we bought it. More frustrating was that a company employee told my father to buy a new remote control. “It only costs 200,000 won. Why don’t you just buy a new one?” the employee said. It is a wonder that such a company can exist in our modern society, where service is an important factor of business.

by Lee Hye-won