Financial companies take beating
The survey showed credit card companies were hurt the most because they had the worst personal information leaks, which took place for a year before they were revealed in January.
Banks suffered from consumer complaints due to growing fraud in electronic financial transactions and cases of pharming and phishing.
Sixteen financial companies saw their credibility levels fall last year compared to 2012.
The financial watchdog has conducted the survey of large institutions annually since 2006. Last year, it looked at 85 entities. In the survey, the FSS classifies institutions into five grades by number of consumer complaints, with five being the lowest.
KB Financial Group was hit hard by the latest information leaks, while KB Kookmin Bank’s grade fell from four to five due to a 14.5 percent increase in consumer complaints.
KB Kookmin Card also slipped a notch to grade three. The card company had the largest number of customers who were victims. Out of 104 million exposed card and bank accounts, 50 million belonged to KB.
Shinhan Financial Group was in a similar situation.
Shinhan Bank saw a 30 percent jump in complaints, causing the bank to drop two notches to grade four. Shinhan Card received about 21 percent more complaints than a year earlier, falling to grade five.
Lotte Card got about 41 percent more complaints last year due to the data spill. The company’s grade five rating was unchanged.
Among the 15 banks surveyed, Kwangju Bank and Daegu Bank, which operate mostly in provincial areas, had the lowest level of consumer complaints.
Samsung Card maintained its position in the top group, too.
Kyobo Life Insurance and Heungkuk Life Insurance climbed one notch into the grade one group.
Foreign-based Allianz and ING Life Insurance saw declining complaints, but not enough to improve the companies’ grades.
Tongyang Securities suffered the largest number of complaints across the financial industry due to its fraudulent sales of corporate bonds and papers.
The number of complaints at the company surged from 181 to 1,691 last year.
The FSS will upload the survey on the consumer page of its home page.
BY SONG SU-HYUN [email@example.com]
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