Consumer agency begins mediation for Asiana case

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Consumer agency begins mediation for Asiana case

The Korea Consumer Agency began collective dispute mediation on Monday for Asiana Airlines customers requesting damage relief after a flight bound for Incheon International Airport from Bangkok had been delayed for 22 hours on March 25 due to defective parts in the plane.

Seventy-six passengers onboard the flight requested damage relief from the consumer agency.

The country’s Framework Act on Consumers states that 50 or more customers can settle damages quicker through mediation by consumer organizations or government agencies when they have suffered damages from the same product or service. The measure has the same validity as settling a case outside of court.
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