Renault Korea Motors makes aftercare easy with mobile app
Renault Korea Motors has taken its shot at the public craze for application utilization with MY Renault Korea.Everything is done with a simple click on easily accessible mobile apps these days and after services for cars are no different. MY Renault Korea is an application that offers Renaults’ renowned care services which have ranked first in consumer service satisfactory sectors for 6 years according to ConsumerInsight.
MY Renault Korea intends to reinforce ties between users and reassure that Renault Korea is ready at all times to offer sincere services and transparent pricing. Renault Korea highlighted itself in the domestic mobility industry, implementing fixed price systems for consumables.
Convenience is only one of the many benefits of MY Renault Korea. Users are able to make an appointment and receive specific information on expected costs without having to set foot in a mobility center. Options on preferable centers, as well as required services, are all organized ahead of the users’ actual visit. Renault Korea has a total of 415 service facilities in the country, situated in roughly a 30-minute distance from wherever the starting point is, for ultimate convenience.
If repairs exceed two days due to a car’s defection in quality during its warranty period, Renault Korea offers a rental car free of cost. Renault’s warranty period, can be extended via purchasing Renault Extended Warranty, also known as Happy Care. If an accident occurs at a Renault service center or exhibit, the vehicle will be towed to a repair center free of charge. If the repair cost exceeds the leftover value of the impaired car, Renault is willing to take on a portion of the repair cost.
For generation MZ who are accustomed to indirect communication via messaging apps, MY Renault Korea embraces a chat counselling service called Angel Center Talk. Users will be able to consult on issues through real-time chat from 9 a.m. to 6 p.m. during the weekdays, excluding a lunch break. An automatic response system is available 24 hours.
BY LEE HYEIN [lee.hyein@joongang.co.kr]
with the Korea JoongAng Daily
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