Incheon is world's first airport to win top ACI honor for three years running
Published: 26 Sep. 2024, 18:37
From left, Amadeus Executive Vice President of Airport and Airline Operations Rudy Daniello, Transport Ministry Seoul Regional Office of Aviation Chief Administrator Kwon Hyuck-jin, IIA Trade Union Head Chang Ki-ho, Incheon Airport Corporation (IIAC) President Lee Hag-jae, IIAC's Chang Sung-hwan, Justice Ministry Incheon Airport Foreign Immigration Service Chief Administrator Kim Jong-min, Korean Air Incheon Airport Regional Manager Noh Sung-jae and ACI World Director-General Justin Erbacci pose for a photo at the sixth Customer Experience Global Summit in Atlanta on Wednesday.
From left, Amadeus Executive Vice President of Airport and Airline Operations Rudy Daniello, Transport Ministry Seoul Regional Office of Aviation Chief Administrator Kwon Hyuck-jin, IIA Trade Union Head Chang Ki-ho, Incheon Airport Corporation (IIAC) President Lee Hag-jae, IIAC's Chang Sung-hwan, Justice Ministry Incheon Airport Foreign Immigration Service Chief Administrator Kim Jong-min, Korean Air Incheon Airport Regional Manager Noh Sung-jae and Airports Council International (ACI) World Director-General Justin Erbacci pose for a photo at the sixth Customer Experience Global Summit in Atlanta, Georgia, on Wednesday.
Incheon International Airport became the world's first airport to receive the ACI's highest level of passenger experience accreditation for three years in a row on Wednesday. The corporation also brought home the Airport Service Quality prizes for Best Airport and Most Enjoyable Airport.
The ACI's customer experience accreditation program assesses airports' customer service and innovation.
with the Korea JoongAng Daily
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