Renault Korea Motors expands high-voltage service

XM3 E-TECH Hybrid is a key player with well-balanced after-sales services. [RENAULT KOREA MOTORS]

Renault Korea Motors is paving its way through its high-voltage service networks expansion to 260 locations nationwide while carrying out a three-stage training program to increase the number of high-voltage system professionals as well.

Renault Korea Motors prepared an after-sales service for the hybrid model even prior to sales of the XM3 E-TECH hybrid in November last year. Currently, it has established additional systems in 260 locations which is well over half of the 414 service networks nationwide to strengthen its service networks to ensure a convenient experience.

With the aim to secure its service quality, Renault Korea Motors runs EV specialist programs and is managed by being dividing into basic stages of Mechanic, intermediate of Electro-Mechanic (EM), and top-level of Cotech. Cotech is eligible to those who successfully complete the service training course and to maintain the Cotech level, one should pass the evaluation program which is held once every two years. EV Specialist, a program for professional engineers of high-voltage systems, can be challenged only with EM or Cotech level. It is tirelessly endeavoring to offer the best comfort to customers.

Its XM3 E-TECH hybrid is considered to be the closest available hybrid model to the EVs, and with such excellent hybrid technologies, it has been named the Hybrid SUV of the Year by the Korea Automotive Journalists Association. The XM3 has also won Design of the Year and Small SUV of the Year, for its sensuous design, spacious interior as well as various conveniences and safety options.

Renault Korea Motors is offering 24/7 care service by extending its after-sale service on weeknights and on weekends for customers who are unable to visit AS service centers on weekdays. Not only direct service centers but a total of 131 cooperative service networks nationwide offer extended reception hours. With My Renault Korea, a membership app, or Renault Korea Motor’s website, customers can check the service network as well as make a reservation on an automatic response system.

BY PARK YE-EUN [park.yeeun@joongang.co.kr]